booking information

  • Short stay surcharge:
    We levy a surcharge for short stays.
  • Payment:
    The bill for your room can be paid in cash or using a debit card.
  • Arrival and departure:
    Check-in: from 2.00 p.m. - Check-out: by 9.00 a.m. Upon early departure or late arrival the room price for each day booked is charged (no deductions).

    Should your arrival be delayed and you will only be arriving here after 6 p.m., please give us a call to let us know.
  • Parking:
    We provide parking spaces right next to the hotel for all our guests. These spaces do not have to be reserved (in the underground garage or in the car park).
  • Non-smokers rooms:
    We would ask you to not smoke in our rooms and apartments. Thank-you for your co-operation in this matter!
  • Pets:
    are unfortunately not permitted.
  • In the apartments:
    Bed linen and bathing, hand and dish towels are of course included. Not included are cleaning supplies and dish washer tabs. NEW: Nespresso-coffee-machine (without capsule).
  • Ski room:
    You can keep your ski equipment in our ski-room with boots-warmer.
  • TEMPORARY CHANGE OF CANCELLATION CONDITIONS DUE TO COVID-19
    Due to the current situation, we have decided to change our cancellation conditions for the time being.

    Therefore, for the winter 2020/2021 a free cancellation will be possible up to 1 month before your arrival. A cancellation must be made in writing, only then is a cancellation valid.

     

    NEW CANCELLATION CONDITIONS
    In case of a cancellation the following conditions apply:
    (according to Austrian Hotel Regulations)

    • 1 month before the arrival date a free cancellation is possible
    • from 1 month to 1 week before the day of arrival 70 % of the total package price
    • in the last week before the day of arrival 90% of the total package price
    • in case of late arrival or early departure we charge the total booked package price

  • Travel cancellation insurance:
    We recommend that you take out travel cancellation insurance: www.europaeische.at

General terms and conditions for the Austrian hotel sector apply.
Place of jurisdiction Landeck/Tirol - subject to errors in print and to changes.

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